Based on years of experience working with public radio and television clients, we understand their needs and have developed customized programs exceeding their expectations.

Team Approach and Memsys/ProMail Interface

This process enables us to import premium requests, create orders, and generate labels. A backorder and ship file is exported for importing into Team Approach or Memsys.

• Download Weekly File
• Import Fulfillment Requests
• Stream & Create Orders
• Generate Labels (Supplied by Station)
• Ship Orders by Pick Processing Unit (Batch of Orders)
• Export Files – Backorder & Shipping

Order Database

Order information is retained on our system. The station at any given time can inquire on the status of a specific order. Utilizing, the membership id as a unique id enables us to look up order information with ease. The station can also notify us on changes such as change of address, cancellation of a pending order, or premium code change.

Fulfillment of Premiums

Orders are fulfilled within 1 – 3 days depending on the volume. Premiums are mailed First Class, Priority Mail, Media Mail, or UPS Residential. The method of shipment is determined by the premium gift, weight, and urgency. Premiums are packed in materials supplied by Mailco. Mailco works closely with suppliers to determine suitable packing materials keeping in mind cost.

Receiving

Premiums received are counted physically and the shipment is inspected for defects and/or damages. The station is notified upon receipt. It is the station’s responsibility to establish premium codes, descriptions, and cost to the station. Premiums are marked with the premium code and description and placed in an organized secure warehouse. Premiums are warehoused by product line and in alpha/numeric order.

Premium Inventory Information

• Premium Code – Alpha/Numeric (Provided by Station)
• Premium Description – Title or Name of Item
• Product Line – Categorization of Premiums
• Value – Cost to Station
• Combination Premiums – Each component of a combination is issued a premium code by the station.

Reports Provided to the Station

• Backorder Report – Upon request and after any type of inventory transaction. The report is a listing of premiums and the quantity on backorder at that time.
• Valuation Report – The report is generated on a monthly basis. It is a report listing the premiums and their value that are warehoused at our facility.
• Monthly Usage Report – The monthly usage report is a listing of premiums and the inventory activity for a specified date range.

Billing for Premium Fulfillment

Invoicing for premium fulfillment is done on a monthly basis. Along with the invoice, an itemized list of premiums mailed is provided, which includes the handling fees for individual premiums. Postage used for that time period is calculated and included on the invoice. Postage in advance is required for the fulfillment of premiums. The monies received are held on account for the station’s use. Postage statements of the station’s account are sent monthly. We request that the station replenish this account to avoid a postage due status. The amount of postage given in advance is based on the projected usage for the month or pledge drive.

Billing for Premium Storage

Premium inventory is warehoused in a secure area. Only authorized personnel have access to this area. Storage is billed monthly based on square footage required to warehouse the station’s premium inventory.

Billing for Clerical & Inventory - The monthly fee includes the following services:

• Physical Count and Inspection of Premiums Received
• Receipt Notification
• Inventory Control – Manual Entry of Premium Codes and Premium Information
• Inventory Control – Manual Entry of orders received via Phone, Fax, or E-Mail
• Inventory Reports – Backorder, Valuation, & Monthly Usage
• Customer Care – Daily Contact with Membership Department via Phone, E-Mail, or Fax